Privacy Policy

We collect information you provide directly to us, information generated as you use our Services, and information from third-party sources:

• Account Information: When you register, we collect your name, email address, phone number, company name, and billing information.
• Business Data: Customer records, job details, quotes, invoices, scheduling data, crew information, and any other content you input into the platform.
• Usage Data: Log files, device identifiers, browser type, IP address, pages visited, features used, and session duration.
• Communications: If you contact our support team, we retain records of that correspondence.
• Payment Information: Billing details are processed by our payment processor (Stripe). We store only the last four digits of your card and billing address — never your full card number.

We use the information we collect to:

• Provide, operate, and improve the ScapeHQ.green platform and Services
• Process transactions and send related billing communications
• Send service-related notifications, updates, and security alerts
• Respond to your comments, questions, and support requests
• Train and improve AI features such as quote generation and scheduling optimization — using anonymized, aggregated data only
• Monitor and analyze usage patterns to improve performance and user experience
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations and enforce our Terms of Service

We will never sell your personal data or use it to serve third-party advertisements.

We do not sell, trade, or rent your personal information. We may share data only in the following limited circumstances:

• Service Providers: We engage trusted third parties (e.g., cloud hosting, payment processors, email delivery) who process data solely on our behalf under strict confidentiality agreements.
• Legal Requirements: We may disclose information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all assets, your data may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.
• With Your Consent: We may share information with third parties when you have explicitly given us consent to do so.

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• TLS/SSL encryption for all data in transit
• AES-256 encryption for sensitive data at rest
• Role-based access controls and audit logging
• Regular security assessments and penetration testing
• SOC 2 Type II compliance (in progress)

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a breach that affects your data, we will notify you within 72 hours in accordance with applicable law.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to certain legal exceptions.
• Portability: Request your data in a structured, machine-readable format.
• Objection / Restriction: Object to or request restriction of certain processing activities.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, submit a request to privacy@scapehq.green. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

We retain your account data for as long as your account is active or as needed to provide Services. If you close your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain it for legal, tax, or audit purposes. Business records such as invoices may be retained for up to 7 years in accordance with applicable accounting laws.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: